以质量求发展，以服务铸品牌

Journal of Nursing ›› 2019, Vol. 26 ›› Issue (1): 68-71.doi: 10.16460/j.issn1008-9969.2019.01.068

Previous Articles     Next Articles

Mediating Effect of Emotional Labor Strategy on Regulatory Mode and Nurses' Job Satisfaction

LIU Naa, WU Dib, LIU Qina, CHENG Hana, DU Xiao-lia, ZHANG Yin-linga   

  1. a. Department of Nursing; b. Department of Psychology, Air Force Medical University, Xi' an 710032, China
  • Received:2018-07-27 Online:2019-01-10 Published:2020-07-16

PDF (PC)

577

Like

Abstract: Objective To explore the mediating effect of emotional labor strategy on regulatory mode and nurses' job satisfaction. Methods The convenience sampling method was used in this study. The Regulatory Mode Scale (RMS), Emotional Labor Scale (ELS) and Job Satisfaction Survey (JSS) and a self-designed general information questionnaire were used to investigate 384 nurses from 3 tertiary grade A hospitals of Xi'an,then we established and tested the mediating model of emotional labor strategy between regulatory mode and nurses' job satisfaction. Results The total average score of nurses' job satisfaction was 3.37±0.81; that of dimension of exogenous job satisfaction was 3.47±0.79 and that of dimension of endogenous job satisfaction was 3.27±0.94. Nurses' job satisfaction was positively correlated with locomotion mode (r=0.305, P<0.01) and deep acting (r=0.275, P<0.01). Deep acting had a mediating effect on locomotion and nurses' job satisfaction, and the direct and indirect effects of deep acting on nurses' job satisfaction were 0.223 and 0.081 respectively. Conclusion Regulatory mode can directly predict nurses' job satisfaction, and there is a mediating effect of emotional labor strategy on the regulatory mode and the nurses' job satisfaction. We should pay more attention to nurses' job satisfaction, and improve their job satisfaction by training nurses' locomotion mode and stimulating them to use deep acting strategy and reducing the application of surface acting strategy.

Key words: nurse, job satisfaction, regulatory mode, emotional labor strategy

CLC Number: 

  • R471
[1] 周英婷,詹丽红.临床护士工作满意度的相关影响因素分析[J].基层医学论坛,2017,21(12):1545-1546. DOI:10.19435/j.1672-1721.2017.12.077.
[2] 董剑霞,文进,袁萍,等. 护士工作满意度、职业倦怠与护理差错关系研究[J]. 长治医学院学报,2018,32(2):140-144.
[3] 段艮芳,何海艳,何燕,等.某市三级医院临床护士工作满意度对离职意愿的影响[J].中国卫生事业管理, 2014,31(10):746-749.
[4] 佘启发,叶龙.工作嵌入、工作满意度对工作绩效的影响研究[J].江西社会科学,2018,38(1):227-235.
[5] 丁晓彤,李惠萍,杨娅娟,等.护士长工作家庭冲突、工作控制感与工作满意度调查及其关系研究[J]. 现代预防医学,2017,44(13):2396-2400.
[6] 任芬,王斌全,武婷.护士工作场所暴力与工作满意度的相关性研究[J].护理研究,2016,30(7B):2547-2548. DOI:10.3969/j.issn.1009-6493.2016.20.042.
[7] 杜培花,赵文凤.护士工作环境与工作满意度关系的调查分析[J].检验医学与临床,2016, 13(11):1547-1550.DOI:10.3969/j.issn.1672-9455.2016.11.038.
[8] 郭小青,汪玲.大四学生情绪调节策略和调节模式与焦虑的关系[J].中国心理卫生杂志,2016,30(9):706-711.DOI:10.3969 /j.issn.1000-6729.2016.09.013.
[9] Higgins E T, Kruglanski A W, Pierro A.Regulatory Mode: Locomotion and Assessment as Distinct Orientations[J]. Adv Exp Soc Psychol, 2003, 35(3):293-344.DOI:10.1016/S0065-2601(03)01005-0.
[10] Kruglanski A W, Higgins E T, Atash M N, et al.To “Do the Right Thing” or to “Just Do It”: Locomotion and Assessment as Distinct Self-regulatory Imperatives[J]. J Pers Soc Psychol, 2000, 79(5):793-815. DOI:10.1037//0022-3514.79.5.793.
[11] Pierro A, Kruglanski A W, Higgins E T.Regulatory Mode and the Joys Of Doing: Effects of ‘Locomotion' and ‘Assessment' on Intrinsic and Extrinsic Task-motivation[J]. Eur J Pers, 2010, 20(5):355-375.DOI:10.1002/per.600.
[12] Beek I V, Hu Q, Schaufeli W B, et al.For Fun, Love, or Money: What Drives Workaholic, Engaged, and Burned-out Employees at Work?[J]. J Appl Psychol, 2011, 61(1):30-55.DOI:10.1111/j.1464-0597.2011.00454.x.
[13] 王心怡,王乾宇,张月娟,等.情绪智力、情绪劳动策略与主观幸福感的关系[J].中国临床心理学杂志, 2018,26(2):380-382.DOI:10.16128/j.cnki.1005-3611.2018.02.036.
[14] 王海雯,张淑华.情绪劳动策略与工作满意度关系的元分析[J].心理科学进展,2018,26(4):599-613. DOI:10.3724/SP.J.1042.2018.00599.
[15] 逄晓鸣,汪玲,肖凤秋,等.反事实思维与后悔的关系:调节模式的调节作用[J].心理科学,2012,35(5):1137-1143.
[16] Grandey A A.When “the show must go on”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery[J]. Acad Manage J, 2003, 46(1):86-96.DOI:10.2307/30040678.
[17] 李彦慧. 医护人员情绪劳动、工作伦理对医患关系的影响[D]. 曲阜:曲阜师范大学,2016.
[18] 潘慧. 护士长领导行为与护士工作满意度、组织承诺的相关性研究[D]. 延吉:延边大学,2008.
[19] 侯静,郭红艳,孙红,等.护士长领导风格、护士工作满意度对工作绩效的影响[J].中华护理杂志, 2013,48(3):251-253.DOI:10.3761/j.issn.0254-1769.2013.03.021.
[20] 任雅欣,周英,黄美凌,等.1259名护士工作满意度及其影响因素研究[J].护理管理杂志,2015,15(2):86-88.
[21] 魏怡. 调节模式对拖延行为的影响:时间管理倾向的中介效应[D].武汉:武汉大学, 2017.
[22] 齐菲,杨帅,李建会,等.护士情绪劳动对职业倦怠及健康状况的影响[J].中国地方病防治杂志,2016,31(8):873-874.
[23] 罗灿. 组织认同、员工情绪劳动与工作满意度的关系研究[D]. 长沙:湖南师范大学,2015.
[24] 逄晓鸣,王爱娟,吴红霞,等. 不同调节模式类型对校正任务影响的实验研究[J]. 首都师范大学学报(社会科学版), 2009(s4):52-55.
[25] Garcia D, Jimmefors A, Mousavi F, et al.Self-regulatory Mode (Locomotion and Assessment), Well-being (Subjective and Psychological), and Exercise Behavior (Frequency and Intensity) in Relation to High School Pupils' Academic Achievement[J]. Peer J, 2015, 3(847):e847. DOI:10.7717/peerj.847.
[26] 莫申江,施俊琦.情绪劳动策略对主动破坏行为的影响[J].心理学报,2017,49(3):349-358.DOI:10.3724/SP.J.1041.2017.00349.
[27] Vazeou-Nieuwenhuis A, Orehek E, Scheier M F.The Meaning of Action: Do Self-regulatory Processes Contribute to a Purposeful Life?[J]. Pers Individ Dif, 2017(116):115-122. DOI:10.1016/j.paid.2017.04.040.
[28] Chernikova M, Destro C L, Mauro R, et al.Different Strokes for Different Folks: Effects of Regulatory Mode Complementarity and Task Complexity on Performance[J]. Pers Individ Dif, 2016(89):134-142.DOI:10.1016/j.paid.2015.10.011.
[29] 苏立宁,张徐敏.情绪劳动研究的回顾和展望[J].淮南师范学院学报,2018,20(1):124-129.
[30] Chen Z, Sun H, Lam W, et al.Chinese Hotel Employees in the Smiling Masks: Roles of Job Satisfaction, Burnout, and Supervisory Support in Relationships Between Emotional Labor and Performance[J]. Int J Hum Resour Man, 2012, 23(4):826-845.DOI:10.1080/09585192.2011.579918.
[1] PENG Qi, WU Wan-ying, XIE Ling-nv. The practice and effect evaluation of case-based teaching based on ADDIE model in training for nurse specialists of wound, ostomy and continence [J]. Journal of Nursing, 2025, 32(4): 24-27.
[2] WU Chao-yu, LIU Shang-kun. Crisis management competence of nurses in post-anesthesia care unit: a qualitative study [J]. Journal of Nursing, 2025, 32(3): 17-21.
[3] HE Jiao, LIU Yi-lan, GUAN Chun-yan, HAN Yan-hong, CHEN Rui, HU De-ying. Construction of humanistic care training course system for hospital nurses based on Taylor Principle [J]. Journal of Nursing, 2024, 31(8): 13-17.
[4] XU Xiao-dong, LIU Shun-mei, ZHAO Xuan, DING Xiu-na. Construction of core competency evaluation index for nurses of apical microsurgery [J]. Journal of Nursing, 2024, 31(8): 69-73.
[5] MA Rui-rui, FAN Xiao-li, XU Shu-juan, ZHANG Wei, CHEN Ting, TAN Fei-fei. Nurses' involvement in end-of-life decision-making for terminally ill patients: a qualitative study [J]. Journal of Nursing, 2024, 31(7): 6-11.
[6] ZHANG Ying, CHE Xiao-yan, WAN Wan, QIN Xue, ZHANG En-si, CHONG Wu, ZHENG Shu-juan. Scope of practice and core competence of nurses acted as sex therapist in China: a qualitative study [J]. Journal of Nursing, 2024, 31(7): 68-72.
[7] WANG Jing, LI Ping, WANG Yan, ZHANG Qin, HOU Ming, WANG Zi-fan. Organizational citizenship behavior of nurses in Tertiary Grade-A hospitals and its influencing factors: a 2,050-case study [J]. Journal of Nursing, 2024, 31(6): 67-72.
[8] LU Kang-yuan, WANG Jie, CHEN Yu-bei, JI Xue-mei, ZHENG Zhi-hui. Mediating effect of organizational trust between nurses' trust in patients and work engagement based on multiple group analysis [J]. Journal of Nursing, 2024, 31(5): 1-6.
[9] LUO Xia, LIU Yu-ping, SHUAI Ping, GUAN Hua, YANG Hua, YAO Xiao-qin. Construction of competence performance appraisal scheme for nurses in physical examination center [J]. Journal of Nursing, 2024, 31(5): 30-33.
[10] ZENG Hui, SHI Yan-ru, LI Qi, DONG Yan, XU Yuan-ping, LIANG Miao-miao. Current status of medical narrative competence and its influencing factors: a case study of 666 nurses in military hospitals [J]. Journal of Nursing, 2024, 31(5): 73-78.
[11] ZHANG Yu-lin, ZHU Xiang-wei, HONG Hui-fang, LU Gen-di. Development of Ethical Dilemma Scale for Nurses in major infectious disease emergencies and its reliability and validity [J]. Journal of Nursing, 2024, 31(4): 1-6.
[12] HE Hong, WANG Jia-lin, YUAN Zhong-qing, TENG Mei, REN Qian-qian, YU Meng. Mediating effects of perceived social support between emergency response capacity ability and mental workload among nurses [J]. Journal of Nursing, 2024, 31(3): 63-67.
[13] YANG Xiao-yan, WANG Jing, YANG Ya-ping. Knowledge, attitudes, and behaviors of nurses in Shanghai nursing homes regarding incontinence-associated dermatitis: a qualitative study [J]. Journal of Nursing, 2024, 31(24): 18-22.
[14] LI Si-yuan, WU Yu-ze, WEI Xue-mei, LUO Lan-jun, DENG Mei-hong, LI Mei, CUI Li-jun. Latent profile of resilience of junior nurses and its impact on adaptive performance [J]. Journal of Nursing, 2024, 31(23): 1-7.
[15] YU Jing-xuan, FANG Fang, YANG Wei-ying, MOU Yue-yan. Effect of video playback method in rotating nurse training in operating room in context of Internet of Things [J]. Journal of Nursing, 2024, 31(23): 40-44.
Viewed
Full text


Abstract

Cited
  Shared   
No Suggested Reading articles found!